Sunshine 811 recently completed a series of emails to its member facility owners to update their contact information. This is something we do each year, but it’s becoming a critical part of our daily operation as some ignore our plea.
We consistently hear from excavators that the phone numbers are incorrect or out of service. And during hurricane season, members rely on this information to coordinate storm recovery efforts with other members.
“Our member service representatives update contact information on a daily basis,” Sunshine 811 Technical Operations Manager Bill Heath explains. “Whenever we discover an outdated contact, we work to find the correct information.”
Updating contact information is a simple action to help each member comply with, § 556.112, Fla. Stat., which requires all Sunshine 811 members to update their design services information annually.
“Although excavators must notify 811 and wait the required time before digging,” Sunshine 811 Executive Director Mark Sweet explains, “they may have questions about your response to their locate request. To help protect your underground facilities from accidental damage, it is essential that all members provide Sunshine 811 with accurate and current contact information to facilitate direct communications with excavators who will be digging near your facilities”
Below are the 11 contacts types within Sunshine 811’s system. If you are a member and have not updated any of the contact information listed below, please contact our Member Services Department at (800) 651-6720 or email them at firstname.lastname@example.org.
Excavators & Others
If you’re an excavator, locator or other stakeholder and cannot reach a member using the contact information on your ticket or in the emergency phone book, please complete the quick form by clicking on SUBMIT INCORRECT MEMBER CONTACT INFORMATION below. Member Services will use your information to begin getting the updated contact information.
Reaching the right person at the right time could help save the life of a contractor digging near your buried facilities.