Positive Response promotes 2-way communication

Sunshine 811's Positive Response System is a way for member utility companies to communicate with excavators about their job sites. A utility enters one of 23 positive response codes that lets you know if that utility is marked, unmarked, not in conflict (clear) or high priority.

Utilities may also leave you comments about your job site. These comments are available only online.

The codes below require either you or the member utility to respond:


2C: YOU MUST CONTACT THE MEMBER BECAUSE A TRANSMISSION OR DISTRIBUTION PIPELINE FOR HAZARDOUS/HIGHLY VOLATILE PRODUCTS IS NEAR YOUR DIG SITE.

Note: The Pipeline and Hazardous Material Safety Administration can fine $200,000 per day per incident up to $2 million for multiple damages when a PHMSA-regulated pipeline is damaged.


2D: CONTACT THE UTILITY IF YOU WANT MORE INFORMATION ABOUT THE HIGH PROFILE UTILITY IN CONFLICT.


3A: CALL THE UTILITY TO SCHEDULE A TIME WHEN THE SITE WILL BE ACCESSIBLE.


3B: CALL 811 TO CORRECT ADDRESS INFORMATION.


3M: CONTACT LOCATOR/UTILITY TO CLARIFY THE MARKING INSTRUCTIONS.


3N: OUTLINE THE SPECIFIC AREA WHERE YOU'RE DIGGING WITH WHITE PAINT. CONTACT THE UTILITY WHEN COMPLETE. (Finding this out early in the process will help you avoid unnecessary delays.)


3P: CONTACT UTILITY TO PROVIDE ACCURATE INFORMATION.


3T: YOU NEED TO WAIT THE TWO FULL BUSINESS DAYS EVEN THOUGH THE UTILITY HAS DECLARED EXTRAORDINARY CIRCUMSTANCES.