Happy Holidays! Sunshine 811 will be closed the following holidays for the remainder of 2018 and in 2019. Plan ahead and add one extra waiting day for locates where Sunshine 811 is closed for one day and two when we are closed for two days. See the chart at bottom for a reminder.
You can create locate tickets during holidays with Internet Ticket Entry. It’s available 24/7. ITE requires a short online training course and a user name and password. Click here to complete your application.
Any tickets created during holidays are not valid until 12:01 a.m. the next business day. For example, tickets entered over the Thanksgiving holiday will be valid Monday, November 26, 2018, at 12:01 a.m. That is when your two-day waiting period begins.
Single Address Ticket users and callers can use the homeowner positive response icon (icon with target) to see which utility owners have marked, indicated no conflict or left the site unmarked and why. All you need to do is enter you ticket number and the phone number you provided.
ITE users can log in using the irth ITE login icon (icon with cell phone) to see which utility owners have responded to a ticket. Accessing this information onsite makes it easy to compare the codes to what you see and identify when something isn’t right.