Prepare for Florida's 2017 hurricane season

Hurricane season runs
June 1 through November 30. Sunshine 811 sits roughly 30 miles from the Atlantic in Volusia County, making it highly likely the center will be affected by hurricanes and tropical storms near those shores. Whether or not you are within Volusia County, if you use Sunshine 811's services you may be affected. The following information will help you take steps to be prepared:

  • When a hurricane watch is issued for Volusia County, we will continue taking calls.*
  • When a hurricane warning is issued for Volusia, we will not take calls from members or excavators.* You can use Internet Ticket Entry and irthNet as long as the system is working.
  • The call center will re-open at 7 a.m. the next business day when it is safe to travel and if the center has not sustained damage.
  • We will provide updates on our storm feed as well as post updates to Twitter and Facebook. Use the buttons to the left to follow us and stay informed.

* We will post storm updates on Hot TopicsTwitter and Facebook when a hurricane watch or warning is issued. We will also post Tropical Storm watches and warnings in the event they grow to a hurricane.

Emergency Management contacts by county in the State of Florida.

For Member Utilities

When you're not in the watch or warning area:

  • You will be able to use irth and irthNet as long as they are functioning. If there is a system outage, staff may not be able to assess the issue until the storm has passed and travel to the center is safe.
  • Print out member emergency and catastrophic contact information for your reference.
  • Verify your emergency and catastrophic contact information now because it's the right thing to do. If they are not correct, complete the form.

When you're in the watch or warning area:

  • Verify your emergency and catastrophic contact information now. If they are not correct, complete the form.
  • Declare extraordinary circumstances before a hurricane warning is issued. Use our online formemail your member name, code; or call (800) 651-8601. Any declarations requested online after a hurricane warning is issued for Volusia County will not be entered into the system.
  • You will be able to use irth and irthNet as long as they are functioning. If there is a system outage, staff may not be able to assess the issue until the storm has passed and travel to the center is safe.
  • Print out member emergency and catastrophic contacts for your reference.

Sunshine 811 may extend its hours to assist you during the recovery process. We will notify you through Irth System and email if this happens.

For Excavators

  • You will be able to use Internet Ticket EntrySingle Address Ticket and Positive Response as long as they are functioning. If there is a system outage, staff may not be able to assess the issue until the storm has passed and travel to the center is safe.
  • The system will provide positive response code, "3T Unmarked: Extraordinary circumstances (EC) per s.556.105(8)(a) exist; call utility owner/operator provider for this location. Excavation site is unmarked," for utility members that have declared EC.

In some cases, a utility will declare after you've received your ticket but before the ticket's due date. When you know a storm is approaching, check our Declarations Page for updates. We will continue updating it when Volusia County is not included in a hurricane warning.

Important: Wait two full business days before digging unless all utilities have responded. Some utilities continue to mark even though they have declared EC.