Prepare now for system maintenance 8/12/17: ITE, IRTHNET, Positive Response will not be available


Sunshine 811 will perform extended maintenance on its electrical systems Saturday, August 12, 2017, starting at 6 a.m. ET for about 9 hours.

This maintenance involves a complete shutdown of the power for all systems including irth, Internet Ticket Entry,
irthNet Member Ticket Management and Positive Response.

DURING THIS TIME, NONE OF SUNSHINE 811'S SYSTEMS WILL BE AVAILABLE


Internet Ticket Entry: If you normally enter tickets over the weekend, make sure to complete this on Friday or wait until Sunday. You can access the Emergency Contact List here.

Positive Response System: Excavators – Verify positive response for any work you plan to do on Saturday before the 6 a.m. shutdown time.

Positive Response System: Members – Upload all positive responses before 6 a.m. Saturday. If you have any responses that errored-out* during our down time, you must resubmit those responses before 11:59 p.m. Monday, August 14 to avoid a late notice.

irthNet Member Ticket Management: If you plan on processing tickets during the downtime on Saturday, make sure you have downloaded, set up and tested the UtiliSphere Desktop application, and synchronized all your tickets to your computer prior to 6 a.m. Saturday morning. You can then work your tickets through the application and synchronize any activity after our systems have been brought back online.

Contract Locators: Queue and deliver all response information after our systems return to normal operation. If you are unable to queue the responses, you must resend those responses and any that errored-out* during the outage before 11:59 p.m. Monday, August 14, or your customers will receive late notices.

Members: If you use contract locators, please send this post to them using the convenient sharing buttons on the left. Contract locators will not be able to provide positive responses to our systems during the downtime. They should queue and deliver all response information after our systems are returned to normal operation. If they are unable to queue responses, they must be prepared to resend those responses and any that errored-out* during the outage before 11:59 p.m. on Monday, August 14, or you will receive late notices.

Visit our System Status Page for updates and any schedule changes or to subscribe to future system-related updates.

Post Maintenance
If you have any issues accessing the systems or transmitting your response data, please notify Sunshine 811 at support@sunshine811.com or call (800) 651-6720 ext. 4 as soon as possible.

 

* Indicates the term your system uses to signify that the system did not deliver your response (i.e. errored-out, timed out, failed, etc.).