Safe planting begins with you

811 before you dig

Underground utility lines bring electricity, data (internet) and communications plus water, sewer and natural gas to your home. When landscaping, buried utilities suffer the most damage during the initial planting. The best way to avoid those buried utility lines when you're digging is to call 811 two full business days before you dig to have them located and marked with paint and flags. For your convenience, we also offer an online service to make that request.

There is more information about the process in the Q&A below. 

+ Why should I make a free call to Sunshine 811 at 811 before I dig?

Knowing the approximate location of buried utilities before digging (regardless of depth) helps protect you from damaging important gas, electric, communications, water and sewer lines. Damaging these lines can lead to inconvenient service outages, repair costs and in some situations, injuries. A buried utility line is damaged every six minutes in the United States because someone didn’t make a free call to 811 before digging. Sunshine 811 wants to make sure you don’t become part of this statistic.

  • NOTE: Utility companies do not locate private utilities. These include water and sewer lines from the meter to the house and lines running from the home to an outside building.

+ What types of projects require a call to Sunshine 811 at 811 before they can begin?

Whether you’re landscaping, installing a mailbox or basketball goal, or building a deck, you should only start the project after making a free call to Sunshine 811 at 811. Simply put, it’s always the safest decision to call Sunshine 811 at 811 before any digging.

+ How much notice do I need to give before I plan to dig?

You need to provide at least two full business days of notice. So, if you plan to replace the fence or grind that stump on Saturday, you'll want to call 811 or use Single Address Ticket Tuesday or Wednesday.

+ What happens when I call?

A Sunshine 811 customer service representative will ask you a series of questions, including your address, closest cross street, the type of project planned and the area on your property where the digging will occur.

+ What happens after I call?

  1. You will receive an email from Sunshine 811 that includes:
    • Your ticket number
    • A list of the utility companies that will receive notification of your plans
    • The work start date and due date
    • The ticket's expiration date
  2. Wait for utility companies to respond and either mark their lines with paint or flags, or determine that your proposed dig site is not near their buried facilities.
  3. Confirm that all lines have been marked or declared clear by using the Positive Response System. .
  4. Avoid digging near the paint marks entirely if possible. If that is not possible, dig carefully around the marks.

+ Can I request a Sunshine 811 ticket online?

You can! You can use Single Address Ticket.